General terms and conditions of business

General terms and conditions of business

§ 1 Validity of the conditions
The deliveries, services and offers of the online shop AEON Shisha and the customer are exclusively based on these terms and conditions.

§ 2 Conclusion of the contract
The presentation of the products in the shop is not a legally binding offer, but a non-binding online catalogue.

With your order you make a binding offer to us to conclude a contract with you. A contract of sale is concluded when our order confirmation is sent to you by e-mail or when the ordered goods are delivered. You will receive an order confirmation by e-mail to the e-mail address you have specified. This order confirmation e-mail immediately following the order is an acceptance of the contract, it confirms receipt of the offer and contains the cancellation policy according to the German Distance Selling Act and these General Terms and Conditions with additional information duties.

If - Shop does not accept the customer's offer (e.g. because the goods are not available), - Shop will inform the customer immediately and refund any amounts paid to the customer without delay.

§ 3 Storage of the contract text
We save the contract text of your order. You can print it out before sending your order to us by clicking on "Print" in the last step of the order. We will also send you an order confirmation as well as an order confirmation with all order data and our general terms and conditions to the e-mail address you have provided.

§ 4 Terms of payment, shipping costs, retention of title
The delivery is only made against prepayment or cash on delivery.

The prices mentioned on the product pages include the legal value added tax plus 6.90 Euro shipping costs per order up to 31.5 kg via DHL. If the payment method cash on delivery is available, the delivering messenger will receive an additional cash on delivery fee of 2.00 Euro, which has to be paid directly to the messenger.

The delivered goods remain our property until full payment of all claims.

§ 5 Terms of delivery
Unless otherwise stated in the offer, we will ship the goods within 2 - 3 working days after receipt of payment. In the case of delivery on account, we will ship the goods within 2 working days after receipt of the order confirmation, unless otherwise stated in the offer.

§ 6 Terms of payment
The payment is made by advance payment or PayPal. We reserve the right to exclude individual payment methods.

If you choose the payment method prepayment, we will give you the bank details in the order confirmation. The invoice amount is due for payment immediately and is to be transferred to our account.

§ 7 Warning notices, protection of minors
We point out that tobacco products are not sold to minors.

By placing an order, the customer confirms that he/she is of the legally required age.

§ 8 Warranty
The warranty is based on the legal regulations.

§ 9 Right of withdrawal of the consumer
Cancellation policy

Right of withdrawal

You can cancel your contract within 14 days without giving reasons in writing (eg letter or e-mail) or - if the goods before the deadline - also by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB.

The timely dispatch of the revocation or the goods shall be sufficient to comply with the revocation period. The revocation is to be addressed to:



Managing Director: Pascal Rottmair

Steinmühlstr. 20

61352 Bad Homburg vor der Höhe


Consequences of withdrawal

In the event of an effective revocation, the services received by both parties are to be returned and any benefits derived (e.g. interest) surrendered. If you are not able to return the received services and benefits (e.g. advantages of use) or only partially or only in a deteriorated condition, you must compensate us for the value. For the deterioration of the goods and for the use of the goods, you must only pay compensation if the use or deterioration is due to handling of the goods that goes beyond the examination of the properties and functionality. The term "testing of the properties and functionality" means the testing and trying out of the respective goods, as is possible and usual in a retail shop. Goods that can be sent as a parcel are to be returned at our risk. You have to bear the regular costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 500 Euros or if, in the case of a higher price of the goods, you have not yet provided the consideration or a contractually agreed partial payment at the time of the revocation. Otherwise the return shipment is free of charge for you. Goods that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. For you, the period begins with the dispatch of your declaration of revocation or the goods, for us with their receipt.

End of the revocation instruction

§ 10 Costs of return shipment when exercising the right of revocation
In the event of revocation, the customer shall bear the costs of the return shipment.

§ 11 Data protection takes the protection of the customer's personal data very seriously and strictly adheres to the rules of data protection laws. When initiating, concluding, handling and reversing a sales contract, we collect, store and process data within the framework of the legal regulations.

The personal data that you provide us with, for example when placing an order or by e-mail (e.g. your name and contact details), will only be processed for correspondence with you and only for the purpose for which you have provided us with the data. We will only pass on your data to the shipping company commissioned with the delivery, as far as this is necessary to deliver the goods. For the processing of payments, we pass on your payment data to the credit institute commissioned with the payment.

We assure you that we will not pass on your personal data to third parties unless we are legally obliged to do so or you have given your express prior consent. Insofar as we use the services of third parties for the execution and handling of processing procedures, the provisions of the Federal Data Protection Act are observed.

Personal data that has been communicated to us via our website is only stored until the purpose for which it was entrusted to us has been fulfilled. Insofar as commercial and tax law retention periods must be observed, the duration of storage of certain data can be up to 10 years.

Should you no longer agree to the storage of your personal data or should it have become incorrect, we will, upon your instruction, arrange for the deletion, correction or blocking of your data within the framework of the legal provisions. Upon request, you will receive information free of charge about all personal data that we have stored about you. If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, please contact



Managing Director: Pascal Rottmair

Steinmühlstr. 20

61352 Bad Homburg vor der Höhe


Insofar as we refer or link from our Internet offer to the websites of third parties, we cannot assume any guarantee or liability for the correctness or completeness of the contents and the data security of these websites. As we have no influence on the compliance with data protection regulations by third parties, you should check the respective data protection declarations offered separately.

§ 12 Applicable law, place of jurisdiction, partial invalidity
For these terms and conditions and the entire legal relationship between - Shop and customer, the law of the Federal Republic of Germany applies. The provisions of the UN Sales Convention do not apply. In relation to a consumer, this choice of law only applies insofar as it does not restrict any mandatory legal provisions of the state in which he/she has his/her residence or habitual abode.

If the customer is not a consumer, Bad Homburg v. d. Höhe is agreed as the place of jurisdiction.

Should a provision in these terms and conditions be or become invalid, the validity of all other provisions or agreements shall not be affected.

Supplementary General Terms and Conditions for hire purchase by easyCredit

1. scope and general terms of use

The following supplementary General Terms and Conditions of Business (hereinafter referred to as GTC) apply between you and the dealer for all contracts concluded with the dealer in which hire purchase by easyCredit (hereinafter referred to as hire purchase) is used.
In case of conflict, the supplementary General Terms and Conditions shall take precedence over any other General Terms and Conditions of the merchant.

An installment purchase is only possible for customers who are consumers according to § 13 BGB and have reached the age of 18.

2. instalment purchase

For your purchase, the dealer, with the support of TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg (hereinafter TeamBank AG), provides you with the installment purchase as a further payment option.
The dealer reserves the right to check your creditworthiness. For further details, please refer to the Installment Purchase data protection notice in the order section. If the use of the instalment purchase is not possible due to insufficient creditworthiness or the reaching of the dealer turnover limit, the dealer reserves the right to offer you an alternative billing option.
The contract for an instalment purchase is concluded between you and the dealer.

With the installment purchase you decide to pay the purchase price in monthly installments. Monthly instalments are to be paid over a fixed agreed term, whereby the final instalment may differ from the previous instalment amounts.

The ownership of the goods remains reserved until full payment has been made.

The receivables arising from the use of instalment purchases are assigned to TeamBank AG by the dealer within the framework of an ongoing factoring agreement. Payments can be made with debt-discharging effect exclusively to TeamBank AG.

3. payment in instalments by SEPA direct debit

With the SEPA Direct Debit Mandate issued with the installment purchase, you authorize TeamBank AG to collect the payments to be made through the installment purchase from your current account specified in the order process at the bank specified there through a SEPA direct debit.

TeamBank AG will notify you of the collection by e-mail at least one calendar day before the SEPA direct debit is due (pre-notification/advance notice). The collection will take place at the earliest on the specified date of the pre-notification. A later, prompt collection can take place.

If there is a reduction in the purchase price amount between the pre-notification and the due date (e.g. through credit notes), the amount debited may differ from the amount stated in the pre-notification.
You must ensure that your current account has sufficient cover at the due date. Your bank is not obliged to honour the debit entry if there are insufficient funds in your current account.

If a return debit is made due to insufficient funds in the current account, due to an unjustified objection by the account holder or due to the current account expiring, you will be in default even without a separate reminder, unless the return debit results from a circumstance for which you are not responsible.

The fees charged to TeamBank AG by your bank in the event of a return debit note are passed on to you and are to be paid by you.
If you are in default, TeamBank AG is entitled to charge an appropriate reminder fee or interest on arrears of five percentage points above the respective base interest rate of the European Central Bank for each reminder.

Due to the high costs associated with a return debit note, we ask you not to object to the SEPA direct debit in the event of a withdrawal from the purchase contract, a return or a complaint. In these cases, the payment will be reversed in consultation with the merchant by retransfer of the corresponding amount or by a credit note.

Status January 2018