General terms and conditions of business

General Terms and Conditions

§ 1 Validity of the conditions
The deliveries, services and offers of the online store AEON Shisha and the buyer are based exclusively on these terms and conditions.

§ 2 Conclusion of the contract
The presentation of the products in the - store is not a legally binding offer, but a non-binding online catalog.

By sending your order, you have made an offer to purchase to us. The automated order confirmation sent to your e-mail address proves the receipt of your order by us, but it is not yet an acceptance of your offer.
The conclusion of the purchase contract between you and AEON GmbH takes place at the time when the ordered product is shipped by us to the delivery address specified by you. At the same time you will receive a shipping confirmation, also by e-mail.

As far as - Shop does not accept the offer of the customer (e.g. because the goods are not available) - Shop informs the customer immediately about it and pays back any paid amounts to the customer immediately.

§ 3 Storage of the contract text
We store the contract text of your order. You can print it out before sending your order to us by clicking on "Print" in the last step of the order process. We will also send you an order confirmation as well as an order confirmation with all order data and our General Terms and Conditions to the e-mail address you have provided.

§ 4 Terms of payment, shipping costs, retention of title
Delivery is only against prepayment or cash on delivery.

The prices stated on the product pages include the statutory value added tax plus 6.90 Euro shipping costs per order up to 31.5 kg via DHL. If the payment method cash on delivery should be available for selection, the delivering messenger receives an additional cash on delivery fee in the amount of 2.00 Euro, which is to be paid directly to the messenger.

The delivered goods remain our property until full payment of all claims.

§ 5 Terms of delivery
Unless otherwise specified in the offer, we bring the goods within 2 -3 working days after receipt of payment in the dispatch. In the case of delivery on account, we will dispatch the goods within 2 working days after delivery of the order confirmation, unless otherwise stated in the offer.

We expressly point out that for deliveries abroad (not Germany) customs duties and / or handling fees may apply. It can also happen that certain products may not be imported by the respective laws in the country. Please inform yourself beforehand at the responsible authority, if you are allowed to import the product and which fees you have to pay for the import. In the case of a return from abroad due to unpaid customs duties, we can not refund the shipping costs.

§ 6 Terms of payment
Payment shall be made in advance or via PayPal. We reserve the right to exclude individual payment methods.

If you choose payment in advance, we will give you the bank details in the order confirmation. The invoice amount is due for payment immediately and is to be transferred to our account.

§ 7 Warnings, protection of minors
We point out that tobacco products are not sold to minors.

By placing an order, the customer confirms that he or she is of the age required by law.

§ 8 Warranty
The warranty is governed by the statutory provisions.

§ 9 Right of withdrawal of the consumer
Cancellation policy

Right of withdrawal

You can cancel your contract within 14 days without giving reasons in writing (eg letter or e-mail) or - if the goods before the deadline - by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB.

To comply with the revocation period, it is sufficient to send the revocation or the item in time. The revocation is to be sent to:


Managing Director: Pascal Rottmair

Berner Str. 52

60437 Frankfurt am Main


Consequences of revocation

In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.g. interest) shall be surrendered. If you are unable to return or surrender the received performance and benefits (e.g. benefits of use), or are only able to do so in part or in a deteriorated condition, you must compensate us for the loss of value. You only have to pay compensation for the deterioration of the item and for any benefits derived if the benefits or the deterioration is due to handling of the item that goes beyond the testing of the properties and functionality. By "testing the properties and functionality" we mean testing and trying out the respective goods, such as is possible and customary in a retail store. Goods that can be shipped by parcel are to be returned at our risk. You have to bear the regular costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 500 Euros or if, in case of a higher price of the goods, you have not yet provided the consideration or a contractually agreed partial payment at the time of the revocation. Otherwise, the return shipment is free of charge for you. Items that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the item, for us with its receipt. It is also important to mention that items are excluded from exchange if they have been used or cleaned, because we can not take back the item for hygienic reasons.

The revocation of the purchase of Mystery Boxes is excluded.

End of the cancellation policy

§ 10 Costs of return in case of exercising the right of revocation
In case of revocation the customer has to bear the costs of the return.

§ 11 Data protection
The - Shop takes the protection of personal data of the customer very seriously and strictly adheres to the rules of data protection laws. When initiating, concluding, processing and reversing a purchase contract, we collect, store and process data in accordance with the statutory provisions.

The personal data that you provide to us, for example, when placing an order or by e-mail (e.g. your name and contact details), will only be processed for correspondence with you and only for the purpose for which you have provided us with the data. We only pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods. For the processing of payments, we pass on your payment data to the credit institution commissioned with the payment.

We assure you that we will not otherwise pass on your personal data to third parties unless we are legally obliged to do so or you have given your express prior consent. Insofar as we use the services of third parties for the execution and handling of processing procedures, the provisions of the Federal Data Protection Act will be complied with.

Personal data that has been communicated to us via our website will only be stored until the purpose for which it was entrusted to us has been fulfilled. Insofar as retention periods under commercial and tax law must be observed, the duration of storage of certain data may be up to 10 years.

If you no longer agree to the storage of your personal data or if this data has become incorrect, we will arrange for the deletion, correction or blocking of your data in accordance with the legal provisions on the basis of a corresponding instruction. Upon request, we will provide you with information free of charge about all personal data that we have stored about you. If you have any questions about the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, please contact:


Managing Director: Pascal Rottmair

Berner Str. 52

60437 Frankfurt am Main


Insofar as we refer or link from our website to the websites of third parties, we cannot assume any guarantee or liability for the correctness or completeness of the contents and the data security of these websites. Since we have no influence on compliance with data protection regulations by third parties, you should check the respective data protection declarations offered separately.

§ 12 Applicable law, place of jurisdiction, partial invalidity
For these terms and conditions and the entire legal relationship between - Shop and Buyer, the laws of the Federal Republic of Germany shall apply. The provisions of the UN Convention on Contracts for the International Sale of Goods shall not apply. In relation to a consumer, this choice of law applies only insofar as no mandatory legal provisions of the state in which he has his residence or habitual residence are restricted.

If the customer is not a consumer, Bad Homburg v. d. Höhe is agreed as the place of jurisdiction.

Should any provision in these terms and conditions be or become invalid, this shall not affect the validity of all other provisions or agreements.


Supplementary General Terms and Conditions for Installment Purchase by easyCredit

1. scope of application and general terms of use

The following supplementary General Terms and Conditions (hereinafter referred to as GTC) apply between you and the merchant for all contracts concluded with the merchant in which ratenkauf by easyCredit (hereinafter referred to as installment purchase) is used.
In the event of a conflict, the supplementary GTC take precedence over any other General Terms and Conditions of the merchant.

Installment purchases are only possible for customers who are consumers pursuant to Section 13 of the German Civil Code (BGB) and have reached the age of 18.

2. installment purchase

For your purchase, the dealer provides you with the support of TeamBank AG Nuremberg, Beuthener Straße 25, 90471 Nuremberg (hereinafter TeamBank AG) the installment purchase as an additional payment option.
The merchant reserves the right to check your creditworthiness. For more details, please refer to the installment purchase data protection notice in the order section. If the use of installment purchase is not possible due to insufficient creditworthiness or if the merchant turnover limit is reached, the merchant reserves the right to offer you an alternative billing option.
The contract for an installment purchase is between you and the merchant.

With the installment purchase you decide to pay the purchase price in monthly installments. Monthly installments are to be paid over a fixed term, whereby the final installment may differ from the previous installment amounts.

The ownership of the goods remains reserved until full payment.

The receivables arising from the use of the installment purchase are assigned by the merchant to TeamBank AG within the framework of a current factoring agreement. Payments can only be made to TeamBank AG with debt-discharging effect.

3. payment by installments via SEPA direct debit

With the SEPA direct debit mandate issued with the installment purchase, you authorize TeamBank AG to collect the payments to be made through the installment purchase from your checking account specified in the order process at the credit institution specified there by means of a SEPA direct debit.

TeamBank AG will notify you of the collection by e-mail no later than one calendar day before the SEPA direct debit is due (pre-notification/advance notice). The collection will take place at the earliest on the date specified in the pre-notification. A later, more timely collection may be made.

If a reduction in the purchase price amount occurs between the pre-notification and the due date (e.g. due to credit notes), the amount debited may differ from the amount stated in the pre-notification.
You must ensure that your current account has sufficient funds on the due date. Your bank is not obliged to honor the direct debit if there are insufficient funds in your checking account.

If a return debit note is made due to insufficient funds in the current account, due to an unjustified objection by the account holder or due to the expiry of the current account, you will be in default even without a separate reminder, unless the return debit note results from a circumstance for which you are not responsible.

The fees charged by your bank to TeamBank AG in the event of a return debit note will be passed on to you and must be paid by you.
If you are in default, TeamBank AG is entitled to charge a reasonable reminder fee or interest on arrears at a rate of five percentage points above the base interest rate of the European Central Bank for each reminder.

Due to the high costs associated with a return debit note, we ask you not to object to the SEPA direct debit in the event of a withdrawal from the purchase contract, a return or a complaint. In these cases, the payment will be reversed in coordination with the merchant by transferring back the corresponding amount or by issuing a credit note.


Information on payments with CrefoPay

1 General information about CrefoPay
We cooperate with CrefoPay for the processing of all payment methods. CrefoPay is an offer of Creditreform and CrefoPayment GmbH & Co. KG.
Information about the respective payment methods
1.1 Purchase on account
You can conveniently pay by invoice in our online store. After the order process you will receive the bank details and the reason for payment by e-mail as well as on the printed invoice enclosed with the delivery.
Please transfer only to the named account and please indicate the intended purpose correctly, so that the allocation of payments can be made.
If you decide to purchase on account, your data (meaning all data that can be related to you personally, e.g. your name and contact details) could be passed on to Creditreform Boniversum GmbH, Hammfelddamm 13, 41460 Neuss, for credit assessment. If this check does not produce the desired result, for example because the data cannot be clearly assigned, we will automatically offer you other available payment methods. The information pursuant to Art. 14 of the EU General Data Protection Regulation on the data processing taking place at Creditreform Boniversum GmbH can be found here:
In the case of returns, the corresponding amount will be credited to the bank account from which you made the transfer.
1.2 Prepayment
With us you can pay in advance. You will receive the transfer details at the end of your order.
We will process and ship your order as soon as we have received your payment. Depending on the credit institution, it may take one to three business days from the creation of the transfer order until we receive your payment.
Please transfer only to the named account and please indicate the reason for payment correctly, so that the allocation of payments can be made.
In case of returns, the corresponding amount will be credited to the bank account from which you transferred.
2. privacy policy information
2.1 CrefoPay
Payment processing is carried out with the help of the payment service provider CrefoPayment GmbH & Co. KG, Schloßstraße 20, 12163 Berlin (hereinafter "CrefoPay"), to whom we pass on your personal data provided during the ordering process as well as information about your order in accordance with Art. 6 (1) lit. b DSGVO. The transfer of your data to CrefoPay is solely for the purpose of payment processing and only to the extent necessary for this purpose.
The currently valid data protection guidelines of CrefoPay can be found at


Status January 2022