Consequences of withdrawal / Returns

According to our terms and conditions, the customer is obliged to return the items that he wants to return within the 14-day return period at his own expense to us. Please fill in the return / cancellation form (download here) and include it in the package. Please remember that we can only accept items that are not damaged and have not been used! Please send the return to the following address:

MrPackstar
c/o AEON GmbH
Am Wartfeld 7
61169 Friedberg
Deutschland

Step 1: Download this PDF and fill it out: Download AEON Return document
Step 2: Fill it out with the correct data, print it out and put it in the package.

Step 3: Send it to the above address and keep your tracking number on it just in case.

If you have any problems with one of our products, please contact us beforehand via WhatsApp at +49 151 - 40510670 or via e-mail at info@aeon-shisha.com. Together we will clarify which further steps are necessary.
Together we will then clarify which further steps are necessary.

When contacting us, please fill out and send us the following repair form so that we can process your request as quickly as possible:
Download AEON repair document
Please also remember to possibly send pictures or even videos of your problem directly so that we can guarantee an efficient and smooth process.

Sometimes it can happen that the status of a shipment tracking of DHL, UPS or DPD is slightly delayed and the status is updated only the next day.
You will receive the tracking number for your order automatically by email after your package has left our shipping warehouse. If you have not received the package according to the tracking, although it is indicated in the tracking so, we ask you to send an email to info@aeon-shisha.com.

You can cancel your contract within 14 days without giving reasons in writing (eg letter, fax, e-mail) or - if the goods before the deadline - by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB.

The timely dispatch of the revocation or the item is sufficient to comply with the revocation period. The revocation is to be addressed to:

AEON GmbH
Managing Director: Pascal Rottmair
Berner Str. 52
60437 Frankfurt am Main

E-Mail: info@aeon-shisha.com

In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.g. interest) shall be surrendered. If you are unable to return or surrender the received performance and benefits (e.g. benefits from use), or are only able to do so in part or in a deteriorated condition, you must compensate us for the loss of value. You only have to pay compensation for the deterioration of the item and for any benefits derived if the benefits or the deterioration is due to handling of the item that goes beyond the testing of the properties and functionality. By "testing the properties and functionality" we mean testing and trying out the respective goods, such as is possible and customary in a retail store. Goods that can be sent by parcel are to be returned at our risk. You have to bear the regular costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 500 Euros or if, in case of a higher price of the goods, you have not yet provided the consideration or a contractually agreed partial payment at the time of the revocation. Otherwise, the return shipment is free of charge for you. Items that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the goods, for us with their receipt.