Consequences of withdrawal / Returns

Returns
According to our general terms and conditions, the customer is obliged to return the articles he wants to return within the 14 days return period at his own expense. Please put the invoice in the package and mark the items you want to return. Please remember that we can only take back items that have not been damaged or used! Please send the return to the following address:

AEON GmbH
Benzstr. 13
61381 Friedrichsdorf
Germany

Right of withdrawal

You can cancel your contract declaration within 14 days without giving reasons in writing (eg letter, fax, e-mail) or - if the goods before the deadline - also by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB.

The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period. The revocation is to be addressed to:

AEON GmbH
Managing Director: Pascal Rottmair
Benzstr. 13
61381 Friedrichsdorf

e-mail: info@aeon-shisha.com

Consequences of withdrawal

In the event of an effective revocation, the services received by both parties are to be returned and any benefits derived (e.g. interest) surrendered. If you are not able to return or surrender the received services and benefits (e.g. advantages of use) or only partially or in a deteriorated condition, you must compensate us for the value. For the deterioration of the goods and for the use of the goods, you only have to pay compensation if the use or deterioration is due to handling of the goods which goes beyond the examination of the properties and functionality. By "testing the properties and functionality" we mean the testing and trying out of the respective goods, as is possible and usual in a retail shop. Items that can be shipped by parcel post are to be returned at our risk. You have to bear the regular costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 500 euros or if, in the case of a higher price of the goods, you have not yet provided the consideration or a contractually agreed partial payment at the time of the revocation. Otherwise the return shipment is free of charge for you. Goods that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.